The following materials are included in the pack:
- Introduction … (WORD DOCX 124KB)
- Common FAQs – with example responses that you can use in your call centre Print Version … (PDF 1.9MB) & Web Version … (PDF 610KB)
- Suggested letter or email to your customers … (WORD DOCX 20KB)
- Article about the NBN if you have a newsletter … (WORD DOCX 21KB)
- Q&A … (WORD DOCX 34KB) and Security alarm fact sheets, diagrams of the NBN equipment.
Should there be anything else that you would find helpful, such as additional questions / answers in the FAQ that you have been asked or can foresee being asked, please let NBN contact person (below) know and they will take it into account for the next version of the pack.
Contact information
NBN Co
Sam Stern
Account Director
Product Development and Sales
P: (03) 9601 5273
M: (0417) 297 542
E: samstern@nbnco.com.au
Level 40, 360 Elizabeth Street
Melbourne VIC 3000
